Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Clicked contact information
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (11 → 37)
B Pool Threshold: 60
Day 1
11
Day 3
31
Day 7 (Actual)
37
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Lead Snapshot: C Pool lead, Day 7 score 37 vs C→B threshold 60**
- **Why "clicked contact info" is high-value:** It's a direct intent signal — the lead is moving from passive content consumption to actively seeking a human conversation. This typically precedes a sales-ready moment.
- 点击联系方式是高价值行为:说明客户从被动浏览转向主动接触,通常接近销售转化节点。
- **Why no C→B upgrade yet:** Score is 37, below the 60 threshold. A single intent signal isn't enough; the AI needs sustained, multi-touch engagement (repeat views, video completions, content depth) to confirm real deal potential.
- 未升级原因:37分未达60分阈值。单次意图信号不够,AI需多次互动验证真实购买意向。
- **Nurturing actions to trigger now:** Assign a sales follow-up task within 24h, send a tailored B2B training proposal, and push relevant case studies / ROI content to deepen engagement and accelerate scoring.
- 应立即触发:24小时内销售跟进、发送定制B2B培训方案、推送案例与ROI内容,加速评分增长。
- **Path to a 100-unit distribution inquiry:** Treat this contact-click as a warm entry point. Route to a rep who can qualify headcount, delivery format, and budget — converting a single contact request into a scoped bulk distribution deal.
- 通往100套分销询盘:把此次点击视为暖线索入口,由销售确认人数、交付形式与预算,将单次咨询升级为批量分销商机。
- **Business outcome:** Even without an upgrade, this trigger improves sales efficiency by prioritizing the right lead at the right time.
- 业务结果:即便未升级,该机制也能提升销售效率,在最佳时机优先跟进对的线索。