Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Clicked contact information
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 25)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
25
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Nurturing Read – Lead in C Pool (Score 25 vs. Upgrade Threshold 60)**
- **Why "Clicked contact information" is high-value**
It's a deliberate sales-intent signal—the prospect is looking for a human channel, not just browsing content.
点击联系方式是高意向信号:客户不再只是浏览,而是在主动寻找人工对接入口。
- **Why the lead stays in C Pool**
Score of 25 is well below the C→B threshold of 60; cumulative signals are still weak (score only +5 on Day 7).
25分远低于C到B的60分门槛,累计行为仍偏弱,Day 7仅加分5,因此不升级。
- **Triggered actions (precise)**
No B2B proposal or sales follow-up yet—those are B-pool triggers. Instead: auto-tag as "contact-intent," send a resource-based email, add to a re-engagement sequence, and flag for SDR review.
暂不触发报价或人工跟进(属B池动作);应打上“接触意向”标签,发送内容型邮件,进入再培育序列,并标记供SDR评估。
- **How this supports a 100-unit distribution inquiry**
Contact-click indicates a real buyer motive; nurturing keeps the lead warm until it crosses 60, then proposal + follow-up convert the intent into a bulk distribution deal.
点击联系方式说明有真实采购动机;持续培育可将其推过60分门槛,届时报价与跟进能将意向转化为100套的分销询盘。
- **Business logic recap**
Behavior → +5 score → no pool change → soft nurture → protects sales capacity and preserves a potential large deal.
行为→加5分→池级不变→轻量培育→节省销售资源,同时保留大单潜力。