Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 6)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
6
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 callback request signals real buying intent, not passive browsing.**
· 第7天主动要求回电，说明客户已有明确采购意向，不是随便看看。
- **Score rose 0→6, but 6 < 60 threshold — so pool stays C.**
· 分数从0升到6，但远低于60的升级线，AI判定意向还不够强，暂不升级。
- **AI treats this as an early signal: single high-value touch isn't enough to justify B-pool resources.**
· 单次高价值行为只是早期信号，不足以让AI投入B池的销售资源。
- **Trigger: assign success-team callback within 24h, log a follow-up task, and send a tailored 100-unit distribution proposal draft — no full B-pool handoff yet.**
· 触发动作：24小时内安排成功团队回电、创建跟进任务、发送100套分销方案草稿，但不做完整B池移交。
- **Business outcome: fast response on the callback keeps the 100-unit inquiry warm while AI watches for repeat engagement to cross the C→B threshold.**
· 业务结果：快速回电保持100套询盘热度，AI继续观察复访行为，等待突破C→B阈值。